Terms ofservice

1. Definitions

Account means your Acosta Systems account and any access to our platform. Client Content means any information, text, images, logos, videos, business information, customer data or other materials you provide to us. Platform means the software, applications and third-party services used to provide our Services, including our white-labeled GoHighLevel platform. Services means everything Acosta Systems provides, including website design, hosting and maintenance, business automation, CRM, business phone and texting, email tools, review management, local SEO, Google Business Profile support, content, AI-powered features and any other services we offer. Subscription means your recurring monthly or annual plan.

2. Eligibility

To use our Services, you must be at least 18 years old, have the legal authority to enter into this agreement, provide accurate information and use our Services only for lawful business purposes. You are responsible for your Account information and for all activity under your Account, whether by you, your employees or other authorized users.

3. Our Services

Acosta Systems builds and operates websites and business systems for contractors and local service businesses. Depending on your plan, your Services may include website design and hosting, CRM, lead management, automated follow-up, business phone and texting, scheduling, payments, review management, local SEO, Google Business Profile support, content, reporting and AI features. We continually improve our Services and may add, modify, replace or discontinue features. If a change materially reduces the core functionality of your Subscription, we will give reasonable notice where practical.

4. Plans and pricing

Acosta Systems currently offers the following plans:

• Core: $297 per month
• Managed: $597 per month
• Enterprise: custom pricing, starting at $997 per month, with scope defined in a written proposal

The features included in each plan are those described on our website or in your proposal at the time of purchase. Annual billing on Core and Managed provides 12 months of service for the price of 9. Optional add-ons are billed as described at the time of purchase. Promotional or Founding Circle offers may carry their own terms, which are stated at purchase or in a separate written agreement.

Pricing may change in the future. Existing Clients will receive at least 30 days' notice before any price increase takes effect.

5. Billing and payments

Subscription fees are billed in advance and renew automatically at the end of each billing period unless canceled before renewal. By providing a payment method, you authorize Acosta Systems to charge all applicable Subscription fees, add-ons, usage charges and taxes. You are responsible for keeping your payment information current.

6. Usage-based charges

Some features rely on third-party providers and may incur usage-based charges, including phone numbers, SMS and MMS messaging, voice calls, email sending, carrier registration fees and AI usage. Where applicable, these are billed separately from your Subscription and may change when our providers change their pricing. We will make reasonable efforts to notify you of material changes. You are responsible for maintaining any required balance for usage-based services.

7. Founding Circle

Acosta Systems may offer the Acosta Founding Circle to a limited number of qualified businesses. Founding Circle clients pay a one-time fee and receive a defined period of service. The fee, the goals, the guarantees, any refund conditions and the options available at the end of the founding period are set out in the Acosta Founding Circle Agreement at acostasystems.io/founding-terms. Where that agreement and these Terms differ, that agreement controls for the founding period.

8. Refund policy

Because our Services involve custom setup, configuration and development, all payments are final and we do not offer refunds for Subscription fees, setup work, annual plans, add-ons, usage-based charges or Services already provided, except where a written agreement (such as the Acosta Founding Circle Agreement) specifically provides for a refund, or under the annual guarantee below. Nothing in this section limits rights you may have under applicable law.

Annual guarantee

Annual plans include a no-results money-back guarantee. If, within the first 90 days after your system launches, none of the agreed results (15 or more new reviews, 15 or more captured leads, or 5 or more appointments booked through the system) is recorded, and you completed onboarding, provided the requested access, responded to new leads within one business day and attended your scheduled check-ins, Acosta Systems will refund your annual payment in full. Request the refund in writing within 14 days after day 90.

9. Chargebacks

You agree not to initiate a chargeback or payment dispute for Services provided in accordance with these Terms. An unjustified chargeback may result in immediate suspension, termination of your Account, collection of outstanding balances and recovery of reasonable collection costs where permitted by law. We may submit records of your acceptance of these Terms, payments, communications and Service delivery in response to any dispute.

10. Service delivery

Timelines begin once we have received all required onboarding information and access. Most standard websites are completed within about one to two weeks, though timing varies with complexity, Client responsiveness and third parties. Business texting requires carrier registration, and approval timing is controlled by the carriers, not by Acosta Systems. Services are considered delivered once your website, requested setup and plan features are made available for use. Minor revisions requested after delivery do not delay delivery.

11. Client responsibilities

To keep your project moving, you agree to:

• Provide accurate information during onboarding
• Supply requested logos, photos, business details, service information and other materials
• Provide access to your domain, Google Business Profile or other accounts when needed
• Review completed work in a timely manner
• Keep reasonable communication throughout the project

We are not responsible for delays caused by incomplete onboarding, missing information, lack of communication or third-party providers. If you become unresponsive for an extended period, we may pause work until communication resumes.

12. Messaging compliance

When you use our Services to call, text or email your own customers, you are the sender of those messages and are responsible for complying with applicable laws and carrier rules, including obtaining proper consent, honoring opt-out requests and providing accurate business information for carrier registration. You agree not to upload contacts you do not have permission to message. We may suspend messaging features if we reasonably believe they are being used in violation of the law or these Terms.

13. Payment failures and suspension

If a payment cannot be processed, we may retry the payment method on file. If payment remains outstanding, we may suspend access to your Services, pause work or support, restrict your Account, disable hosted services or terminate your Account. Suspension does not relieve you of your obligation to pay outstanding balances. We may charge reasonable late fees or collection costs where permitted by law.

14. Cancellation

You may cancel your Subscription at any time by contacting us. Cancellation takes effect at the end of your current billing period, and no further Subscription payments will be charged after that. Fees already paid are non-refundable, except under the annual guarantee in section 8. Cancellation does not release you from outstanding balances or usage charges incurred before the effective date.

15. Ownership and intellectual property

What you own

You always own your domain name, logos, written content, photographs you supply, customer data and other Client-owned intellectual property. If Acosta Systems registers a new domain for your business, that domain belongs to you and can be transferred to you at cost. You grant us permission to use your Client Content only to provide our Services.

What Acosta Systems owns

The Acosta Systems platform, software, website templates, automation workflows, funnels, CRM configurations, branding, documentation and other proprietary materials remain the property of Acosta Systems or our licensors. Your Subscription grants you a limited, non-exclusive, non-transferable right to use them while your Subscription is active.

Your website

While your Subscription is active, we host and maintain the website we build for you. If your Subscription ends, hosting, maintenance, CRM access, business phone services, automations and other platform features end as well. If you end your Subscription within your first 12 months and want to keep the website we built, a one-time website buyout of $1,000 applies. Automations, workflows, funnels and platform configurations are not transferable.

Feedback

Any suggestions or feedback you share about our Services may be used by Acosta Systems without restriction or obligation to you.

16. Website content approval

You are responsible for reviewing all website content before launch. By approving a website for publication, you confirm the information is accurate. We are not responsible for errors in Client-supplied content, inaccurate or outdated business information you provide, or the legal compliance of Client-provided content.

17. Acceptable use

You agree not to use our Services to send spam or unsolicited messages, engage in fraudulent, illegal or deceptive activity, distribute malware, violate the rights of others, attempt unauthorized access to our systems, interfere with the operation or security of our Services, or resell our Services without written permission. We may suspend or terminate any Account that violates these Terms.

18. Communications from Acosta Systems

By providing your contact information, you agree to receive service-related emails, calls and text messages from Acosta Systems about your Account, appointments, billing and support. Where permitted by law and where you have opted in, we may also send occasional marketing messages. You can unsubscribe from marketing emails using the link in any email, or stop text messages by replying STOP. Message frequency varies, and message and data rates may apply. We are not responsible for delays or failures caused by carriers or other third parties.

19. No guarantee of results

Acosta Systems builds, configures and supports systems designed to help you respond, follow up and retain customers. We do not guarantee any specific number of leads, reviews, appointments, sales, search rankings or revenue, because results depend on factors outside our control, including your market, pricing, service and responsiveness. Any results-based commitment applies only if it is stated in a separate written agreement.

20. Disclaimer of warranties

Except as expressly stated in these Terms, our Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

21. Limitation of liability

To the fullest extent permitted by law, Acosta Systems will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Services. Our total liability for any claim related to the Services will not exceed the amount you paid to Acosta Systems in the three months before the event giving rise to the claim.

22. Indemnification

You agree to defend, indemnify and hold harmless Acosta Systems and its owners, contractors and agents from any claims, losses and expenses (including reasonable attorneys' fees) arising from your Client Content, your messages to your customers, your use of the Services or your violation of these Terms or applicable law.

23. Third-party services

Our Services rely on third-party providers, including GoHighLevel, Google, Stripe, Twilio and other carriers, OpenAI, domain registrars, hosting providers and email service providers. Acosta Systems is not responsible for outages, interruptions, pricing changes, policy changes or failures caused by third-party providers.

24. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, government action, internet or power outages, cyberattacks, labor disputes or failures of third-party providers.

25. Electronic agreement

By purchasing our Services, checking an acceptance box, submitting payment, signing electronically or otherwise using our Services, you agree that electronic signatures and electronic acceptance have the same legal effect as handwritten signatures to the fullest extent permitted by law.

26. Governing law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in King County, Washington, unless otherwise required by law.

27. Changes, severability and entire agreement

We may update these Terms from time to time and will update the "Last updated" date when we do. Continued use of our Services after changes take effect means you accept the updated Terms. If any provision is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy and any written proposal or agreement between us, form the entire agreement regarding the Services.

28. Contact us

Questions about these Terms? Contact us:

Acosta Systems LLC
Email: [email protected]
Phone: +1 (888) 685-5322
Website: acostasystems.io