Frequently asked questions
How Acosta works, what it costs, what you own and what happens if it doesn't work for you. If your question isn't here, call us and ask.
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Who Acosta is for and what it takes to begin.
Established service businesses that run on inquiries, appointments and repeat customers: contractors, home service crews, landscapers, hair and nail salons, dog groomers, dental offices and businesses built like them. If answering fast, booking the job and earning the next visit decides how well you do, Acosta is built for you.
We build and run the system between getting found and getting paid. Your website, business phone, texting, inbox, customer records, booking, follow-up, reviews and reporting, connected in one place. Depending on your plan, we also handle the recurring content, campaigns and improvements for you.
Most agencies sell more traffic. Acosta fixes what happens after someone finds you: the missed call, the quote request that sits overnight, the estimate nobody follows up on, the happy customer who never leaves a review. More leads into a leaky process just means more leaks. We close the leaks first, so every lead you already get is worth more.
Very little. You fill out an onboarding form, give us access to a few accounts and join a short launch walkthrough. After that the automations run on their own. On Managed, our team also handles the monthly content, campaigns and improvements, so your part is answering customers and doing the work.
Onboarding starts right after your call. Your website, inbox, booking and automations are built and tested before launch. Business texting needs carrier registration, which can take a couple of weeks, so we start that on day one and switch texting on as soon as it's approved.
No. We look at what you have first. Sometimes we rebuild it, sometimes we keep what works and connect it to the system. Either way, your website ends up doing its job: turning visitors into inquiries.
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What each plan includes and how billing works.
Every plan runs on the same connected system. Core ($297/month) is built and connected: website, phone, inbox, CRM, booking, payments, standard follow-up and reviews, with technical support. Managed ($597/month) adds our team actively running it: 8 social posts, 8 Google Business posts and 1 website article each month, customer campaigns, review responses and ongoing improvements. Enterprise (from $997/month) is scoped around more locations, teams, routing and integrations.
Look at what one extra job is worth to you. If Acosta helps you book one job a month that would have gone to a competitor because a call went unanswered or a quote went cold, the system usually pays for itself. Everything after that is upside.
Yes. We configure the website and system, connect the standard tools in your plan, import your existing contacts, test every workflow and walk you through launch. More complex migrations, integrations or multi-location builds are scoped separately.
Yes. Pay annually and you get 12 months for the price of 9, on both Core and Managed. Every annual plan also comes with a no-results money-back guarantee: if we don't hit an agreed result in your first 90 days and you did your part, you get your money back.
Usage and any third-party charges are shown clearly before you start. AI voice and specialized services have their own defined scope.
Yes. If your business needs a different level of support, we review the work involved and move you to the plan that fits.
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Our founding program, open to a limited number of businesses by application.
A limited number of qualified businesses get the Acosta system built and then run with Managed service for their first 60 days, for $497. You get the full system and hands on attention. We get a real case study. It's limited on purpose, so every Founding Circle client gets our full attention.
Your build and your first 60 days of Managed service: your website, domain, business number, texting registration and everything set up and run for you. It also makes sure every Founding Circle spot goes to a business that's ready to take this seriously.
Two things protect you. We set goals together, and if we don't hit at least one in your first 60 days and you did your part, we keep running everything for free until we do. And if at any point in those 60 days you don't feel the value, tell us and your $497 is refunded within 7 business days. A refund ends the service and takes the website and system offline. Your domain stays yours.
You decide. Founding Circle clients stay on Managed at $297 a month for six months instead of $597, then lock in $497 a month for life. You can also pay those six months upfront and get the seventh month free. If you choose not to continue, nothing bills on its own.
We look at how long you've been in business, your customer volume, your past customer list, your current online presence and how ready you are to commit. The fastest way to find out is a short call.
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Your domain, your data and the tools you already use.
Your domain is always yours. If we register a new one for you, it's yours too. While you're a client, we host and manage the site. If you leave within your first year and want to keep the website we built, there's a one-time buyout. The automations, workflows and system setup stay with Acosta.
In most cases, yes. We can connect your existing number or set up a new dedicated business line. We'll look at your setup on the call and recommend the cleanest option.
Yes. You and your team can handle conversations, contacts, appointments and tasks from the mobile app, with desktop access included too.
No. We look at your current setup first. Some tools connect to the Acosta system, others get replaced, and specialized software can be handled through a custom integration.
Yes. Initial contact import and organization are part of setup. Your past customers are often the fastest win: they already know you, and a well-timed campaign can bring them back.
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What to expect after launch.
Some things show up in the first weeks: missed calls get answered by text, new inquiries get an instant reply and review requests start going out after completed jobs. Bigger gains, like more reviews, more booked work and returning customers, build month over month as the system runs.
No, and be careful with anyone who does. We don't control your market, your pricing or your service. What we control is making sure every inquiry gets answered, followed up and tracked, and that happy customers are asked for reviews. That's where most service businesses lose the most.
When a page, workflow or connection needs attention, we investigate and fix it. Managed clients get priority support, plus regular reviews of what the system is showing and practical improvements.
Book a call. We'll look at how you handle inquiries, booking and follow-up today, show you where jobs are slipping and recommend the setup that fits. No pressure, just a clear picture of what would change.
Your next step
Tell us how you handle inquiries, booking and follow-up today. We'll show you where time, consistency or opportunity is slipping, and which setup and level of support fits your operation.