One platform / Automation / Active support
See what Acostaputs to work
Your website, calls, texts, booking, follow-up, reviews and reporting in one connected system, built and run by Acosta. Customers get fast answers. You stay focused on the work.
Built for service businesses
The systems yourservice depends on
Contractors and home service crews. Landscapers, hair and nail salons, dog groomers and dental offices. If your business runs on answering fast, booking the appointment and earning the next visit, Acosta is built around the way you work.
First call / Booked job / Repeat customer
A clearer paththrough the business
Every customer takes the same five steps. Acosta keeps their details attached to each one, so nobody gets asked twice and nobody falls through the cracks.
Forms, chat and calls land in one place the moment they come in.
Every call, text and email stays attached to the same customer.
Bookings confirm themselves and reminders go out on time.
Job notes and outcomes are saved to the customer's record.
Review requests and future reminders keep the relationship going.
Day-to-day control
Respond, scheduleand follow through
The routine work runs on its own, so opportunities keep moving while you and your crew are on the job.
Respond faster from one inbox
Every call, text, email and chat in one place, with an instant reply to new inquiries and missed calls.
Keep appointments
Confirmations and reminders go out automatically, so fewer customers forget or no-show.
Stay in front of customers
Customers hear from you before the appointment, after the job and when it is time to book again.
See what is working
Inquiries, bookings, completed jobs, reviews and recorded revenue in one dashboard.
Triggers / Timing / Next action
Automation that handlesthe entire routine
Each automation starts with something a customer does. Acosta sets what happens next, how fast, and when it stops.
The caller gets a text right away acknowledging the call and opening a conversation.
A form or chat request starts a short sequence of texts or emails that stops when they respond.
An instant confirmation, then reminders timed to how far away the appointment is.
The customer gets a feedback request while the experience is still recent.
A reply, booking or cancellation stops the sequence or moves them to the right stage.
Past customers get reminders and seasonal offers based on their service history.
Acosta-managed work
Active work thatdoesn't sit still
Our team handles the recurring work that keeps your business visible and brings past customers back.
Reputation support
New reviews are monitored and answered, so customers see an active, attentive business.
Customer reactivation
Past customers hear from you every one to three months, timed to your service cycle.
Campaign preparation
Seasonal offers and reminders written, scheduled and sent to the right customers.
Website improvements
Pages, forms and calls to action updated as your business changes.
Reporting / Oversight / Improvement
Built, configuredand kept in motion
Launch day is the starting line. Acosta keeps watching, supporting and improving the system as your business changes.
Support when something changes
When a page, workflow or process needs attention, Acosta investigates and makes the fix.
Improve what is running
Messages, timing, forms and automations are refined using what the system records.
Keep the setup current
New services, hours, staff or locations get updated so the system matches reality.
See what is happening
Lead sources, bookings, completed work, reviews and revenue, reviewed together on a schedule.
Enterprise / Custom scope
Multiple locations.One connected system.
Larger teams, more locations and more complex processes get a setup designed around the organization, with the scope defined in your proposal.
Answers calls, collects details and books the next step.
Quoting, accounting and field-service software connected.
Calls and inquiries reach the right location or person.
Custom rules for assignments, approvals and next actions.
Reports by location, lead source, service line or team.
Platform / Services / Capabilities
The completesolution directory
Every capability Acosta builds, configures, manages and improves. Open a category to see what's inside. Your setup is built around your business, with availability based on your plan.
Website & Inquiry CaptureA professional place to learn about your business and make contact.10 items
Professional Website Design
Your complete business website will be designed around your services, service area, brand and preferred customer action.
Mobile-Responsive Pages
Every page will remain clear, readable and easy to use across phones, tablets and desktop computers.
Service Pages
Your individual services will receive dedicated pages explaining what you provide, who you serve and how customers take the next step.
Contact & Quote-Request Forms
Customers submit their name, contact information, requested service and other relevant details directly through your website.
Website Chat
Visitors begin conversations from your website without searching for an email address or waiting until business hours to make contact.
Clear Calls to Action
Phone buttons, forms, booking links and other contact options are positioned throughout your website so customers always have a clear next step.
Domain Connection
Your business domain will be connected and configured so customers reach the correct pages when visiting your address.
Website Hosting & Management
Acosta will host your website, maintain its connection and handle the technical work required to keep it available.
Local-Search Foundations
Your page structure, service information, location details and basic search settings will be prepared to help search engines understand what your business does and where you operate.
Website Updates & Improvements
Your services, offers, photographs, forms, calls to action and other page content will be updated as your business changes.
Scheduling, Pipeline & TransactionsAppointments, estimates, invoices and payments tied to the right customer.10 items
Online Appointment Booking
Customers select an available date and time through your connected booking calendar when online scheduling fits your operation.
Connected Business Calendars
Your appointments are organized in calendars created around different services, locations, team members or appointment types.
Team Assignment
New appointments and customer requests are assigned to the appropriate person based on how responsibilities are divided across your team.
Appointment Details
Each booking includes the customer's contact information, requested service, date, time, assigned team member and relevant notes.
Confirmations & Reminders
Customers receive automatic confirmations after booking and reminders as their appointment approaches.
Rescheduling & Cancellations
Appointment changes update your connected calendar and notify the customer through the appropriate automation.
Opportunity Pipeline
Your current requests move through defined stages such as new inquiry, contacted, estimate scheduled, proposal sent, won or closed.
Estimates
Your estimates are prepared, sent and stored with the customer's record for future reference.
Invoices
Your invoices are created and connected to the appropriate customer, service and recorded transaction.
Payment Collection & Tracking
Customers receive a payment link and submit payment through your connected payment processor. Paid, unpaid and pending transactions are recorded so you and your team always see the current payment status.
Communication & Customer RecordsCalls, texts, emails and customer details kept together.12 items
Dedicated Business Phone Number
Your business receives a dedicated number for customer calls and text messages, keeping your business communication separate from your personal communication.
Call Tracking
Incoming and outgoing business calls are recorded in the customer's activity so you and your team see when communication occurred.
Business Texting
You and your team send and receive customer text messages from your dedicated number using the desktop platform or mobile application.
Business Email
Your customer emails are handled alongside your other communication when the appropriate email account is connected.
All-in-One Conversation Inbox
Texts, emails, website chat messages and other supported conversations appear in one area where you and your team respond and review the complete exchange.
Customer Records
Each customer receives one record containing their contact details, conversations, appointments, notes, estimates, invoices, payments and previous activity.
Contact Import
Your existing customer list is imported so past customers, active customers and new inquiries are organized inside the system.
Custom Customer Information
Custom fields are created for information specific to your business, including requested service, property details, service area, customer type or another useful detail.
Opportunity & Status Tracking
Customers are placed at the appropriate stage so you and your team see where each request currently stands and what needs attention.
Notes, Tags & Tasks
You and your team add internal notes, organize customers with tags and create tasks connected to a specific person or request.
Customer Segments
Your contacts are grouped by service, location, status, previous activity or another useful condition for future follow-up and campaigns.
Desktop & Mobile Access
You and your authorized team members access customer information and conversations through a web browser or the connected mobile application.
Setup, Configuration & AccessThe prep work that turns your tools into a working system.12 items
Business Onboarding
Acosta collects your services, contact information, service areas, hours, customer process and other details needed to begin building your setup.
Platform Configuration
Your calendars, customer stages, fields, tags, communication channels and account settings are configured around the way your business operates.
Business Phone Setup
Your dedicated phone number, call handling and connected communication settings will be prepared for business use.
Business Texting Registration
Acosta submits the required business information for texting registration before your automated and business text messaging is activated.
Calendar Configuration
Your availability, appointment types, meeting lengths, assigned team members and reminder timing are configured for each connected calendar.
Customer Pipeline Configuration
The stages used to track your customer requests are created around your actual sales and service process.
Contact Import & Organization
Your existing customer information is imported, cleaned up and organized for communication, campaigns and future reference.
Custom Message Preparation
Your automatic texts and emails are written around your preferred communication style, services and customer process.
Automation Setup
Your triggers, timing, conditions, stopping points and next actions are configured before each automation is activated.
User & Team Access
You and your authorized users receive access appropriate to your responsibilities inside the business.
Testing Before Launch
Your forms, calendars, messages, phone connections and automations are tested before the completed setup is placed into normal operation.
Launch Guidance & Mobile Access
You and your relevant team members will be shown where important information appears and how to handle the customer activity requiring attention. You and your team also use the connected mobile application to review conversations, customer information, appointments and assigned activity away from the office.
Automation & Customer Follow-ThroughAutomatic actions triggered by customer activity and timing.15 items
Missed-Call Text-Back
When your business call goes unanswered, the caller receives a text within seconds acknowledging the call and opening a conversation.
New-Inquiry Response
A website form, chat request or other connected inquiry triggers an immediate message confirming that the request was received.
Automated Lead Follow-Up
A new inquiry enters a planned sequence of texts or emails that continues until the customer responds, books or reaches the end of the sequence.
Appointment Confirmation Sequences
A completed booking triggers an immediate confirmation followed by reminders based on how far away the appointment is.
Automated Appointment Follow-Up
After an appointment or estimate, your customer receives the appropriate message based on the outcome and next step.
No-Response Follow-Up
Customers who have not replied receive additional messages at scheduled intervals instead of disappearing after the first attempt.
Internal Notifications
The appropriate team member is notified when a new inquiry, appointment, customer reply or other important activity requires attention.
Automatic Task Creation
A customer action or status change creates a task for the person responsible for the next step.
Status-Based Actions
Moving a customer into a different stage triggers the appropriate message, assignment, reminder or internal action.
Response-Aware Automation
When someone replies, books, cancels or changes direction, the active sequence stops or moves the customer into the appropriate next stage.
Customer Nurture Sequences
Customers who are interested but not ready receive occasional communication that keeps your business present without requiring you or your team to remember every follow-up.
Repeat-Customer Campaigns
Your past customers receive reminders based on timing, previous service or an appropriate opportunity to return.
Referral Campaigns
Your satisfied customers receive a clear request or offer encouraging them to refer someone they know.
Seasonal Campaigns
Your messages are prepared around seasonal services, maintenance periods, promotions or other time-sensitive opportunities.
One-Click Marketing Campaigns
A prepared campaign is sent to the appropriate customer list without rebuilding every message and recipient group from the beginning.
Reputation & Local VisibilityMore reviews, earlier warnings, stronger local presence.9 items
Reputation-Protection Review Funnel
Every customer is asked how their experience went and invited to leave a public review. When someone reports a lower rating, you're alerted right away, giving you and your team the chance to understand the issue, contact the customer and make things right.
Automated Review Requests
After a service is completed, your customer automatically receives a review request while the experience is still recent.
Public Review Profile Connections
Your review-request experience is connected to your selected public review profiles so satisfied customers have a direct path to share their experience.
Private Customer Feedback
Dissatisfied customers explain what happened privately so you receive the information required to investigate and respond.
Review Monitoring
Your new public reviews are monitored so you and your team know when feedback has been posted.
Review Responses
Acosta prepares or publishes professional responses showing future customers that your business remains attentive and engaged.
Google Business Profile Support
Your business information, services, hours, contact details and other profile elements are reviewed and updated when access is available.
Google Business Profile Posts
Fresh posts highlight your services, completed work, company updates, seasonal reminders and current offers directly on your Google Business Profile.
Local SEO Support
Your service information, location relevance, website content and Google Business Profile activity are improved to strengthen your local search presence.
Managed Content & Ongoing ActivityRecurring content and campaigns handled by our team.9 items
Branded Social Content
Eight branded social posts are prepared each month using your services, completed work, offers, customer questions and available photographs.
Google Business Activity
Eight Google Business Profile posts are prepared and published each month to keep your profile active with relevant services, updates and recent work.
Monthly Website Article
One useful article is prepared and published each month around one of your services, a customer question or a locally relevant search topic.
Reputation Management
Your new reviews are monitored and answered so customers see that your business remains active, professional and attentive.
Customer Database Reactivation
Your past customers are contacted every one to three months, depending on the size of your database, service cycle and rate at which new customers are being added.
Campaign Preparation
Acosta prepares the message, customer group, timing and follow-up required for your offer, reminder, seasonal service or reactivation campaign.
Ongoing Website Improvements
Your pages, service information, forms, photographs and calls to action are updated as your business changes and new opportunities become clear.
Service & Offer Updates
Your new services, revised service areas, seasonal offers and business changes are added across the appropriate pages and customer communication.
Additional Content Support
When your business requires a larger volume of social content, Google posts, articles or campaigns, Acosta provides expanded content support.
Reporting, Improvement & SupportAttention, support and improvement after launch.11 items
Business Activity Dashboard
Your connected dashboard provides an overview of inquiries, appointments, pipeline activity, customer communication and other recorded activity.
Lead-Source Reporting
When source information is available, you see where your inquiries originated and which channels are producing customer activity.
Customer & Appointment Reporting
Your customer volume, bookings, appointment activity and related changes are reviewed over a selected period.
Pipeline Reporting
You and your team see how many opportunities are currently at each stage and where movement may be slowing down.
Review & Campaign Reporting
Your review activity, campaign delivery, replies and other recorded engagement are examined through the connected system.
Recorded Revenue Reporting
Revenue recorded through your connected opportunities, invoices or payments is included in reporting when the necessary information is being entered or collected.
Regular Growth Reviews
Your scheduled meetings provide time for us to examine recent activity, identify what changed and decide which part of your operation deserves attention next.
Workflow Monitoring
Acosta reviews your active automations and customer activity to confirm that messages, assignments and follow-up actions are operating as intended.
System Adjustments
Your message wording, timing, forms, customer stages, assignments and automation rules are refined using the activity recorded inside your system.
Technical Support
When your page, workflow, connection or customer process needs attention, Acosta investigates the issue and makes the appropriate adjustment.
Continued System Updates
Your services, hours, staff, locations and business priorities are updated so your system continues reflecting how your operation actually works.
Advanced & Custom CapabilitiesBuilt for larger teams and multiple locations.11 items
AI Voice Agents
Your AI voice agent answers calls, collects customer information, handles common questions, qualifies requests and helps schedule the appropriate next step.
Custom Software Integrations
Your compatible quoting, accounting, field-service and internal software are connected so information moves between the systems your business already uses.
Multi-Location Configuration
Your separate locations receive the appropriate phone numbers, calendars, customer stages, users, services and reporting structure.
Multi-Department Configuration
Your separate departments receive their own customer routing, calendars, responsibilities and internal processes while remaining connected to your larger operation.
Location & Service-Area Routing
Your calls, inquiries and appointments are directed according to location, service area, department or another relevant condition.
Team-Member Routing
Your customer requests are assigned according to availability, responsibility, service type or another rule used by your organization.
Advanced Workflows
Your custom rules assign customers, notify staff, request approvals and change the next action based on customer activity, service type, location or internal process.
Internal Approvals & Alerts
Specific activity notifies your manager or requests approval before the customer or workflow moves forward.
Custom Dashboards
Your reporting views are organized around the information that matters to you, your managers and each location.
Custom Reporting
Your activity is reported by location, lead source, service line, customer stage, team member or another meaningful part of your operation.
Expanded Content & Campaign Support
When your organization requires more frequent content, additional campaigns or ongoing work across multiple locations, Acosta provides a larger managed scope.
Your next step
What could Acostatake off your plate?
Tell us how you handle inquiries, booking and follow-up today. We'll show you where time, consistency or opportunity is slipping, and which setup and level of support fits your operation.