Privacypolicy

1. Information we collect

We collect information you give us directly, including:

• Name and business name
• Email address and phone number
• Billing information (processed by our payment provider)
• Website, business and service information
• Messages you send us and information submitted through our forms
• Any other information you choose to provide

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device information, pages visited, the date and time of your visit, the referring website and general usage data.

2. How we use your information

We use the information we collect to:

• Provide, set up and manage our Services, including your website and business system
• Process payments
• Respond to inquiries and provide customer support
• Send service-related communications, such as appointment, account and billing messages
• Send marketing communications where you have opted in
• Improve our website and Services
• Maintain security and detect fraud or abuse
• Comply with legal obligations

3. Text messaging (SMS)

If you provide your mobile number and opt in, you may receive text messages from Acosta Systems about your inquiry, appointments, account, support and, where you have agreed, occasional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help.
• Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except with the service providers that deliver messages on our behalf.

4. Cookies and tracking technologies

Our website may use cookies and similar technologies to remember your preferences, improve performance, analyze traffic and understand how visitors use our website. Most browsers let you disable cookies in their settings. Disabling cookies may affect some website features.

5. Third-party service providers

We use trusted providers to deliver our Services, including but not limited to GoHighLevel (our white-labeled platform), Google (Workspace, Business Profile and, if enabled, Analytics), Stripe, Twilio and other communication carriers, OpenAI, domain registrars, hosting providers and email service providers. These providers process information only as needed to provide their services, and their handling of information is governed by their own privacy policies.

6. How we share information

We do not sell your personal information. We share information only when necessary to:

• Provide our Services
• Process payments
• Communicate with you
• Comply with applicable law or legal process
• Protect our rights, users or the public
• Prevent fraud or security threats
• Complete a business transaction such as a merger or acquisition

7. Client data

Clients may upload customer information, contact lists, appointments and other business data while using our Services. In doing so, the Client remains responsible for having the legal right to collect, upload and use that information, including consent to contact their customers by text or email. Acosta Systems processes Client data only as needed to provide the Services the Client requested, and does not use it for any other purpose.

8. Data security

We use reasonable administrative, technical and organizational safeguards to protect your information. No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

9. Data retention

We keep personal information only as long as reasonably necessary to provide our Services, meet legal obligations, resolve disputes, enforce our agreements and maintain business records. When information is no longer needed, we delete or anonymize it where reasonably practicable.

10. Your rights

Depending on where you live, you may have the right to request access to, correction of, deletion of or a copy of your personal information, and to opt out of marketing communications. To make a request, contact us using the details below.

11. Marketing communications

If you opt in to marketing messages, you can unsubscribe from emails using the link in any email, or stop text messages by replying STOP. You may still receive important service-related messages about your account after opting out of marketing.

12. Children's privacy

Our Services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will take reasonable steps to delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or Services after changes take effect means you accept the updated policy.

14. Contact us

Questions about this Privacy Policy or our privacy practices? Contact us:

Acosta Systems LLC
Email: [email protected]
Phone: +1 (888) 685-5322
Website: acostasystems.io