Effective Date: July , 2026

Last Updated: July , 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Acosta Systems LLC ("Acosta Systems," "we," "us," or "our") and the individual or business ("you," "Client," or "your") purchasing or using our services.

By purchasing, accessing, or using any of our Services, or by otherwise agreeing to these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you may not use our Services.

1. Definitions

For purposes of these Terms: Account means your Acosta Systems account and any associated access to our platform. Client Content means any information, text, images, logos, videos, business information, contact information, customer data, or other materials you provide to us. Platform means the software, applications, and third-party services used to provide our Services, including our white-labeled GoHighLevel platform. Services means all products and services provided by Acosta Systems, including but not limited to: Website design Website hosting Website maintenance Business automation CRM software Business phone services SMS and email communication tools Review management Local SEO services Google Business Profile setup and optimization AI-powered features Any other digital services we may offer Subscription means your recurring monthly or annual service plan.

2. Eligibility

To use our Services, you must: be at least 18 years old; have the legal authority to enter into this agreement; provide accurate information during signup; and use our Services only for lawful business purposes. You are responsible for maintaining accurate account information and for all activity occurring under your Account, whether performed by you, your employees, or any authorized users.

3. Our Services

Acosta Systems provides professional websites and business automation solutions designed primarily for contractors and local service businesses. Depending on the Subscription you purchase, your Services may include: custom website design secure website hosting website maintenance CRM access lead management automated follow-up business phone services review management marketing tools local SEO Google Business Profile setup and optimization AI automation additional platform features We continually improve our Services and may add, modify, replace, or discontinue certain features from time to time. If a change materially reduces the core functionality of your Subscription, we will provide reasonable notice whenever practical.

4. Subscription Plans

Acosta Systems currently offers the following subscription plans:

Website $97/month

Website + Business System $297/month

The features included in each Subscription are those advertised on our website at the time of purchase. Acosta Systems reserves the right to improve, modify, replace, or discontinue individual features, provided such changes do not materially reduce the core functionality of your Subscription.

Clients who choose annual billing receive: Three months free compared to monthly billing Priority onboarding Priority support Complimentary Google Business Profile optimization Subscription pricing may change in the future. If pricing changes, existing Clients will receive at least 30 days' notice before any increase takes effect.

5. Billing & Payments

Subscription fees are billed in advance. Subscriptions automatically renew at the end of each billing period unless canceled before renewal. By providing a payment method, you authorize Acosta Systems to charge all applicable Subscription fees, usage charges, taxes, and other amounts owed. You are responsible for keeping your payment information current. Failure to maintain a valid payment method may result in suspension of your Services.

6. Usage-Based Charges

Some features provided through our Services rely on third-party providers and may incur additional usage-based charges.

These charges may include, but are not limited to:

Phone numbers

SMS messaging

MMS messaging

Voice calls

Email sending

AI usage

Other third-party communication services

Where applicable, these charges are billed separately from your Subscription.

Pricing for usage-based services may change from time to time based on changes made by our third-party providers. We will make reasonable efforts to notify Clients of any material changes.

Clients are responsible for maintaining sufficient account balances where required for usage-based services.

7. Refund Policy

All payments made to Acosta Systems are final.

Due to the custom nature of our Services, including website development, business system configuration, onboarding, and account setup, we do not offer refunds for Subscription fees, setup work, annual plans, usage-based charges, or any Services already provided.

Nothing in this section limits any rights you may have under applicable law.

8. Chargebacks

By purchasing our Services, you agree not to initiate a chargeback or payment dispute for Services that have been provided in accordance with these Terms.

Submitting a fraudulent or unjustified chargeback may result in:

immediate suspension of your Services;

termination of your Account;

collection efforts for outstanding balances;

recovery of reasonable legal, administrative, and collection costs where permitted by law.

Acosta Systems reserves the right to submit documentation demonstrating your acceptance of these Terms, payment history, communications, onboarding records, and Service delivery in response to any payment dispute.

9. 14-Day Risk-Free Trial

Acosta Systems may, at its sole discretion, offer eligible Clients a complimentary 14-Day Risk-Free Trial.

The Risk-Free Trial does not begin when you sign up.

Instead, the trial begins only after:

your website has been completed;

your selected Services have been configured;

your account has been fully set up; and

your system is ready for use.

The purpose of the trial is to allow you to experience your completed system before recurring billing begins.

Unless canceled before the end of the trial period, your selected Subscription will automatically begin immediately after the trial expires using the payment method provided during signup.

Acosta Systems reserves the right to modify, refuse, or discontinue the Risk-Free Trial at any time.

10. Service Delivery

Estimated project timelines begin only after all required onboarding information has been received.

Most standard websites are completed within approximately one to two weeks; however, completion times may vary depending on project complexity, Client responsiveness, and other factors.

Services are considered delivered once the Client's website, requested setup, and selected Subscription features have been completed and made available for use.

Minor revisions requested after delivery do not delay or prevent Service delivery.

11. Client Responsibilities

To provide our Services efficiently, Clients agree to:

provide accurate information during onboarding;

supply requested logos, images, business information, service details, and other requested materials;

provide access to domains or third-party accounts when necessary;

review completed work in a timely manner; and

maintain reasonable communication throughout the project.

Acosta Systems is not responsible for delays caused by incomplete onboarding, missing information, lack of communication, or delays from third-party providers.

If a Client becomes unresponsive for an extended period, Acosta Systems may pause work until communication resumes.

12. Payment Failures & Suspension

If a scheduled payment cannot be processed, Acosta Systems may attempt to collect payment using the payment method on file. If payment remains outstanding, we reserve the right to:

suspend access to your Subscription and Services;

pause ongoing work or support;

restrict access to your account;

disable hosted services; or

terminate your Account if payment remains unpaid for an extended period.

Suspension of Services does not relieve you of your obligation to pay any outstanding balances.

Acosta Systems reserves the right to charge reasonable late fees or collection costs where permitted by applicable law.

13. Cancellation

You may cancel your Subscription at any time by contacting Acosta Systems or through any cancellation method we make available.

Your cancellation becomes effective at the end of your current billing period.

No additional Subscription payments will be charged after your cancellation becomes effective.

Subscription fees already paid are non-refundable.

Cancellation does not release you from any outstanding balances or usage-based charges incurred before the cancellation date.

14. Website Ownership & Intellectual Property

Our Intellectual Property

The Acosta Systems platform, software, website templates, automation workflows, CRM configuration, branding, graphics, documentation, and other proprietary materials remain the exclusive property of Acosta Systems or our licensors.

Your Subscription grants you a limited, non-exclusive, non-transferable license to use our Services while your Subscription remains active.

No ownership rights are transferred unless expressly stated in writing.

Your Content

You retain ownership of all content you provide to Acosta Systems, including but not limited to:

logos;

photographs;

videos;

written content;

business information;

customer information; and

domain names.

By providing this content, you grant Acosta Systems permission to use, reproduce, modify, store, and display such content solely for the purpose of providing our Services.

Websites

Websites built by Acosta Systems are developed using our platform and licensed software.

Your Subscription includes the right to use and benefit from your website while your Subscription remains active.

If your Subscription ends:

website hosting will end;

maintenance services will end;

CRM access will end;

business phone services will end;

automation services will end;

and all other Subscription-based platform features will be discontinued.

Acosta Systems is not obligated to provide copies of website templates, proprietary layouts, automation workflows, CRM configurations, or platform source files upon cancellation.

Clients always retain ownership of:

their domain name;

their logos;

their written content;

photographs supplied by the Client; and

other Client-owned intellectual property.

Feedback

Any suggestions, ideas, recommendations, or feedback you voluntarily provide regarding our Services may be used by Acosta Systems without restriction or obligation to compensate you.

15. Website Content Approval

Clients are responsible for reviewing all website content before launch.

By approving a website for publication, the Client confirms that the information provided is accurate.

Acosta Systems is not responsible for:

spelling errors contained in Client-supplied content;

inaccurate business information supplied by the Client;

outdated pricing, services, or contact information provided by the Client; or

legal compliance of Client-provided content.

The Client remains solely responsible for ensuring all published information accurately represents their business.

16. Acceptable Use

You agree not to use our Services to:

send spam or unsolicited communications;

engage in fraudulent, illegal, or deceptive activities;

distribute malware, viruses, or harmful software;

violate the rights of others;

attempt to gain unauthorized access to our systems;

interfere with the operation or security of our Services;

resell or sublicense our Services without written permission.

We reserve the right to suspend or terminate any Account that violates these Terms.

17. SMS & Email Communications

By providing your contact information, you consent to receive service-related communications from Acosta Systems, including emails, phone calls, and text messages regarding your Account, appointments, billing, support, and other business-related matters.

Where permitted by law, we may also send occasional marketing communications. You may opt out of marketing emails using the unsubscribe link included in those messages or opt out of text messages by replying STOP.

Message frequency may vary. Standard message and data rates may apply based on your mobile carrier.

Acosta Systems is not responsible for delayed or undelivered communications caused by mobile carriers, internet providers, or third-party service providers.

18. Third-Party Services

Our Services rely on third-party providers, including but not limited to:

GoHighLevel

Google

Stripe

Twilio

OpenAI

Domain registrars

Website hosting providers

Email service providers

Acosta Systems is not responsible for outages, interruptions, pricing changes, policy changes, or service failures caused by third-party providers.

19. Force Majeure

Acosta Systems shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

natural disasters;

severe weather;

war;

terrorism;

government actions;

internet outages;

power failures;

cyberattacks;

labor disputes; or

failures of third-party providers.

20. Electronic Agreement

By purchasing our Services, checking any acceptance box, submitting payment, signing an agreement electronically, or otherwise using our Services, you acknowledge that electronic signatures and electronic acceptance have the same legal effect as handwritten signatures to the fullest extent permitted by applicable law.